Conversational Intelligence®: Building Trust One Conversation at a Time (On-Demand)

Every word, phrase, interaction, or even silence can have a profound ripple effect – for good, better, or worse.



On Demand
Course Leader : Eileen Chadnick, PCC, ACPC, ABC, Big Cheese Coaching
Duration : 1 hour 0 minute
Price: $69.00

Communications efficacy is critical for leaders, HR trusted advisors, and talent across the spectrum. Yet it is said that nine out of ten conversations can miss the mark. While most people are well meaning and want to do great work and get along, conversations can trigger unintended results such as: misunderstandings; break-down in trust; conversation & relationship disconnect – and more.

Conversational Intelligence® (C-IQ®) is more than words and exchanges of information. Each conversation has the potential to trigger a reaction – emotionally and in our neurochemistry – that can either shut down or open up our levels of trust; our ability to listen and hear; and our ability to connect. Those with strong skills in Conversational Intelligence® are more apt to build sustaining, trusting and rewarding relationships; collaborate more effectively; foster trust; and navigate and/or mitigate conflict and difficult situations with more efficacy. Conversationally intelligent workplaces are more attractive to top talent and more apt to foster compelling results.

This webinar introduces HR professionals to the burgeoning new discipline of Conversational Intelligence® and introduces some key concepts including: 

  • Introduction to Conversational Intelligence®
  • Learn about the most critical (and common) communications blind spots
  • Learn about the neuroscience of good/bad conversations; how trust and/or distrust impact our neurochemistry and communications efficacy
  • Gain insight into three different levels of conversations
  • Learn conversation strategies and rituals to prime yourself and others for more successful dialogues, relationships and outcomes.

PRESENTER: Eileen Chadnick, PCC, ACPC, ABC, Big Cheese Coaching

Eileen Chadnick

Eileen Chadnick is a certified executive and leadership coach; a communications pro (20+ experience) and principal of Big Cheese Coaching and Chadnick Communications in Toronto. She is the author of Ease: Manage Overwhelm in Times of ‘Crazy Busy’, and a contributor to the Globe and Mail Careers. Eileen draws from the science of positivity, leadership, neuroscience, emotional intelligence – and Conversational Intelligence® (C-IQ®). in her work as a coach, consultant, trusted advisor and facilitator. *Eileen Chadnick is trained in Conversational Intelligence®(C-IQ®). C-IQ is a Trademark by Benchmark Communications.