How to Effectively Manage Key High-Conflict People with Less Drama [On Demand]

Be empowered with high-level skills to deal with high-conflict people at work and in life



On Demand
Course Leader : Dr. Rhoberta Shaler, PhD
Duration : 1 hour 0 minute
Price: $69.00

Can you afford to lose up to 40% of your key people's time to dealing with conflict, much of it unproductively? Likely not. Conflict reduces productivity through wasted time, lowered motivation, increased turnover, and disruptive restructuring. And that’s not accounting for the emotional and health tolls on employees. All that comes with a high cost!

High-conflict people eventually create tsunamis, although it starts with ripples. They demand attention. They want power, status, and control, often well above their contributions. They are manipulative in covert and overt ways, and have unique approaches to bending truth. They come in passive-undermining forms, and well as those of the angry, foul, deceitful ones. You cringe when you have to interact with them. They are relentlessly difficult, toxic people.

You want to feel competent, comfortable, and confident when facing interpersonal workplace problems. You want to limit the emotional costs of worrying about the conflict, talking with others about it, avoiding the issue and/or person, and even, having to take time away from work from the stress of conflict. You want this for your staff, too.

And, you want the drama to stop. It's crazy-making!

When your key people engage in high-conflict behaviors, productivity, morale, and progress decline. Everyone is affected...negatively. This webinar gives you insights, skills, and strategies for:

      • Understanding the dynamics of high-conflict interaction
      • Communicating in clear ways that high-conflict people can hear
      • Setting non-negotiable boundaries that limit further conflict
      • Regrouping within yourself to manage effectively
      • Avoiding the high cost of rewarding high-conflict behavior to save your sanity

Dr. Rhoberta Shaler, author of Wrestling Rhinos: Conquering Conflict in the Wilds of Work, has worked with CEOs, managers, team leaders, and teams for more than thirty years, helping them to see, understand, assess, and manage and conflict. Investing in skill and strategy development is wise. This webinar offers valuable insights and clear steps to approach both the people and productivity issues. Be empowered with high-level skills to deal with high-conflict people everywhere in life.


Dr. Rhoberta Shaler, PhD

As a relationship consultant, mediator, speaker and author, Dr. Rhoberta Shaler, The Relationship Help Doctor, provides urgent and ongoing care for relationships in crisis. Her mission is to help people stop tolerating abuse. Even the United States Marines have sought her help.

Dr. Shaler focuses on helping the partners, exes, and adult children of the relentlessly difficult people she calls “Hijackals®.” She offers strategies for dealing with the constant uncertainty and jaw-dropping behaviors of toxic people. She is the author of sixteen books including Escaping the Hijackal Trap and Stop! That’s Crazy-Making! How to Stop Playing the Passive-Aggressive Game, and the host of three podcasts: The Relationship Help Show, Emotional Savvy, and, Save Your Sanity!